Policies

Due to the custom nature of our work, we do not offer returns or have the ability to 'cancel' an order once it has been placed. We are happy to offer online store credit if the item is not used and is in its original packaging. Please contact us within 2 days from the date of receiving item/s if items have been damaged in shipping with details in writing to sales@cog-made.com.

This does not include 14K Gold Pieces or custom orders, such as wall pieces. These are not eligible for return or exchange. Discounted and sale items are final sale.

Please be mindful when ordering rings as we can not accept exchanges due to incorrect sizing. 

Please note: It is required that you track all shipments and package your return securely. We are not responsible for return merchandise lost or damaged in transit. Customers are responsible for return shipping. 

Delivery

Our pieces are made to order handmade therefore please allow a 7 to 14 days window for your delivery. If the order is a gift and need to be delivered by a certain date, please contact us hello@cog-made.com 

COG is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.

Lost Packages

If your package gets lost in transit we will do everything we possibly can to assist you. We cannot be held responsible for packages once proof of delivery is generated. We cannot be held responsible for lost or stolen packages, so we highly recommend using a delivery address that is secure.

Send all inquiries to us via hello@cog-made.com